BECKINASH Enterprise has been declared overall winner of the 2018 MTN MOMO Agent awards night for the Western and Central Regions of Ghana. Mrs Rebecca Nkrumah, of BECKINASH Enterprise, Wassa Akropong, took home a brand new Hyundai i10 salon car plus a certificate for being the most promising MOMO agent of the year.
Other amazing prizes including Samsung smartphones, 49’’ and 40” smart LED Televisions and other hampers were given agents, as a token of MTN Ghana’s appreciation for their hard work and dedication.
Awardees were bench-marked against certain key indicators including their credibility in effecting transactions, volume of transactions, customer satisfaction, zero-incidence of fraud among others.
In a speech read on behalf of the General Manager for Mobile Financial Services, Eli Hini, by the Manager in Charge of Compliance and Analytics, Godwin Tamakloe, MOMO agents were to serve as brand ambassadors for the company. He charged agents to maintain professionalism and strict adherence to rules and regulations of the service in order to better serve their clients.
“The service we provide through Mobile Money is basically for our customers’ convenience and it will be unfair if our customers have to go through a lot of difficulties to access the service due to agents’ poor conduct”, he noted.
He warned against the charging of unapproved fees, defrauding customers, wrongful Mobile Money registrations, misleading or inducing customers to obtain their pin, and poor customer service.
“Agents who do not adhere to the rules and regulations are dealt with and eventually blacklisted. As you know, those who have engaged I fraudulent activities have been handed over to the police and prosecuted”, Mr Tamakloe emphasized.
Mr Godwin Tamakloe remarked that MTN Ghana is very particular about the safety of their agents, and thus assured them of some security and risk mitigation plans they’ve taken to safeguard their lives and investment.
“In recent times, there have been a lot of concerns about our safety. We are working with the police and the insurance companies to mitigate the risk”, he said.
Among several strategies to help mitigate the risk of burglary, fraud and other problems, MTN Ghana advises agents to close early, ensure adequate security at their post/outlets, safeguard their phones and PIN, and to desist from entertaining unnecessary calls.